Revocation or returns
Not quite satisfied? We will gladly help you!
Are you not entirely satisfied with your purchase? Don’t worry – below you’ll find the key information on cancelling or returning your order, as set out in our terms and conditions.
Right of withdrawal – Cooling-off period
When purchasing products, as a consumer you have the right to cancel the purchase within 14 days without giving a reason. This period starts the day after you (or a third party designated by you) received the product.
After cancellation, you still have 14 days to return the product.
Cancel an order or create a return label
There are four ways to cancel your order:
Submit a request to withdraw- Immediately after completing your order: By clicking on the ‘Submit withdrawal request’ button on the thank-you page or above.
- Using the withdrawal form👇 below: If the parcel has already been dispatched, you will receive the return label by email shortly.
- Via your dispatch confirmation: In the track & trace email, click on ‘Contact’ / ‘Return’.
- Using your consignment number: Via this link You can enter your parcel number and quickly create a return label.
Costs and reimbursement
The return postage costs (from your address to us) are at your own expense and are charged at the standard rates. You can pay these directly via the payment link on the label, or we will deduct them from your refund.
Full withdrawal: You will be refunded the full purchase price, including delivery charges.
Partial withdrawal: You will be refunded the purchase price of the returned product. Postage costs will not be refunded.
Once we have received and inspected the returned product, we will refund the amount within 5 working days.
Careful handling during the reflection period
During the cooling-off period, you may evaluate the product as you would in a physical shop. We ask you to handle the product and its packaging with care.
If you decide to exercise your right of withdrawal:
- Please return the product with all included accessories.
- Preferably use the original packaging.
- Make sure the product is properly and securely packed for transport.
Note: If the product or packaging has been damaged through use that goes beyond what is necessary for assessment, we may charge a depreciation fee.
So treat the product with care and make sure it is properly packed when returning it.
Return vignette & labels
Some products feature a Return vignette® seal or hanging label. You may assess the article, but not use it. In the case of clothing, trying on is of course permitted, as long as this is done hygienically. Please note that a return is only possible if the label is still attached.
Uncollected package
When your order is delivered to a parcel machine or collection point, it is important to collect it on time. If the parcel is not collected by the carrier's deadline, it will automatically be returned to us.
In this case, we will treat the shipment as a revocation: you will receive a refund of the purchase price and shipping costs, minus the actual return costs charged by the carrier. Possible surcharges from the carrier are included in this.
To avoid additional charges, we advise you to pick up your package on time. Thank you in advance for your understanding.
Need help with your cancellation or return?
If you need help, please do not hesitate to contact us for assistance. If you wish, you can also cancellation form use.
Is there an error on our part or have you received a damaged product? Please let us know via our contact form, mail, or phone number +31 (0)522-226010. We will then look for a suitable solution together. If a return is necessary, we will of course bear the costs.