Privacy statement KOPAT
We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we let you know what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. This way you will understand exactly how we work.
This privacy statement applies to the services of KOPAT and to our trade names Handelsonderneming KOPAT and KOPAT.nl. You should be aware that KOPAT is not responsible for the privacy practices of other sites and sources. By using this website, you indicate your acceptance of the privacy policy.
KOPAT respects the privacy of all users of its site and ensures that the personal information you provide to us is kept confidential.
Contact details Respondent:
KOPAT qualifies as a data controller, as referred to in the General Data Protection Regulation (AVG), for processing your personal data, we can be contacted for you via the contact details below:
KOPAT
De Heurinks 23 7963 AR Ruinen
Tel: +31(0)522-226010
email: info@kopat .en
or through us contact form
What personal data may be processed:
Among other things, we process the following categories of personal data from you:
- Basic data such as first and last name;
- Contact details such as: address details, phone number, e-mail address;
- IP address;
- Data about your activities on our website (e.g. your clicking behaviour);
- Internet browser or device type;
- Payment details and payment history;
- Acquisition history;
- Order details;
- Other personal data that you actively provide by, for example, creating an account on our website;
- Account or debtor number
- Content of correspondence
If you place an order on our website, the conclusion and/or execution of the agreement will in any case require you to provide us with your name, address, place of residence and e-mail. If you do not wish to provide these personal data to us, we cannot guarantee proper performance of the agreement. If the processing of specific personal data is required by law, we will inform you accordingly and of the possible consequences if you choose not to provide us with these personal data.
Purposes of processing personal data:
- General customer contact
The data will be used for providing you with the information you have requested, contacting you about the performance of the agreement you have concluded with us and questions and/or complaints. - Completion of your purchase
For the purpose of the agreement(s) you conclude, are about to conclude or have concluded with us in order to provide our services and/or products to you and/or to give advice on our services and products, we process personal data from you. You can think of personal data to be able to deliver our products and/or services and personal data for handling your payment. - Order returns
We process your personal data to process order returns. - Customer account
Your personal data will be processed if you use the option to create a customer account. The personal data provided for the customer account will be kept so that you do not have to enter this personal data again with your next order. In addition, we store personal data on your previous orders in the customer account for easy reference. Your login details for the customer account are used to secure your account on the website. - Direct marketing
We use your personal data to send you market offers, newsletters, information surveys and invitations via e-mail, text messages and/or post, provided they are related to the products of your purchase. - Legal obligation
To provide information about you to third parties if we are required to do so by law or regulations. Examples include investigative bodies and the filing of tax returns. - Repair
In order to repair products for you, we process personal data.
Basis of processing personal data:
We process your personal data if we are required to do so by law and when the processing is necessary for the performance of the agreement concluded with you for the provision of our products and/or services. We may also process your personal data to pursue a legitimate interest. A legitimate interest is generally legal, financial or business in nature. We have a legitimate interest to process your personal data in the following situation, among others:
- To send advertising to you as our customer for our other services and products;
- to defend against legal claims;
- for the purpose of general customer contact for answering questions and handling complaints;
- to present to you as much content on our website that is relevant to you as possible;
Finally, we process some personal data because you have given your consent to do so. Such as, for example, the processing of your personal data relating to your customer account. For this, you have the right to withdraw consent at any time. This withdrawal does not prevent the lawfulness of the processing based on the consent before the withdrawal.
Personal data sharing with Third Parties:
In certain cases, we may also share your personal data with third parties. The transfer of personal data to third parties, is only done for the purposes stated in this privacy statement and only on the basis of the bases stated in this privacy statement.
For example, we may provide your personal data to the following categories of third parties in the following cases, among others:
- if this is necessary for the performance of the agreement. For example, we use a third party to process iDeal payments via Mollie in our webshop and we use shipping companies to deliver your order;
- for collecting reviews through WebwinkelKeur's independent platform;
- If you present a product purchased from us for repair, we may use a third party to carry out this repair. Should it be necessary, we will provide your personal data to this repairer.
For the rest, we only provide your personal data to third parties with your prior consent, in case this is necessary for the protection of our interests or if we are obliged to do so by law and/or regulations. For example, the police may request personal data from us in the context of a fraud investigation. In that case, we may be legally obliged to provide these personal data to the police.
Third parties to whom we provide your personal data are themselves responsible for compliance with privacy legislation. We are neither responsible nor liable for the processing of your personal data by these third parties. To the extent that a third party processes your personal data on our behalf in the capacity of processor, we will enter into a processor agreement with this third party that meets the requirements as described in the AVG legislation.
We will never transfer your personal data to any third country or international organisation.
Reviews - WebwinkelKeur
We collect reviews through WebwinkelKeur's independent platform. When you leave a review through WebwinkelKeur, you will be asked to enter your name and e-mail address. These details are shared with us so that we can link your review to a previous order.
WebwinkelKeur will publish your name with the review on their website which can also be seen on KOPAT.nl. In some cases, WebwinkelKeur may contact you for an explanation of your review.
When we invite you to write a review, we share your name and email address with WebwinkelKeur. This data will only be used to invite you to leave a review on our behalf.
WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. If WebwinkelKeur engages third parties to provide their services, it will only do so under strict conditions and in compliance with applicable privacy regulations. The above safeguards for the protection of your data continue to apply in full.
Retention period and security of your personal data:
We take appropriate security measures to prevent the misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification of your personal data. Among other things, we ensure that only the necessary persons have access to your personal data, that access to your personal data is protected, that every transaction carried out via the website is performed via a secure payment system, our website is secured by means of security techniques such as firewalls and verification methods, among others. If you have the impression that your personal data is not properly secured or there are indications of, for example, misuse, please feel free to contact us.
We do not retain personal data longer than necessary to achieve the purposes stated in this privacy statement or to comply with laws and regulations.
For most personal data, we do not keep it longer than necessary for the performance of the agreement, handling any disputes related to that agreement and for ensuring the warranty on our products. However, some personal data must be kept longer by law. For example, we are required to keep certain tax documents for seven years. Finally, we keep your personal data for direct marketing purposes until you withdraw your consent and/or object to such processing.
Your rights:
You have the right to access, correct or delete your personal data. In addition, you have the right to request restriction of the processing of your personal data as well as the right to object to the processing of your personal data and the right to data portability.
The latter means you can make a request to receive the personal data we process about you in a structured, commonly used and machine-readable format and/or transfer it to an organisation named by you.
If you wish to invoke any of your rights, please send your request to do so via our contact form. To prevent abuse, before processing your request we may ask you to identify yourself by sending us a copy of a valid proof of identity. In this copy, mask your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and citizen service number. For example, you can use the ‘CopyID app' of the government for use. This is to protect your privacy.
We will respond to your request as soon as possible, but at the latest within 14 days. If you have a complaint about the processing of your personal data, we will of course be happy to help you. Should you still not come to an agreement with us despite this, please note that you have the option of submitting a complaint to the Personal Data Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-our
Advertising and newsletter:
If you expressly register for our newsletter yourself, we will use the data required for this or provided separately by you to send you our newsletter by e-mail several times a year in accordance with Art. 6 para. 1 S. 1 lit. a AVG on the basis of your consent.
At any time, you can unsubscribe from the newsletter by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address unless you have expressly consented to further use of your data or we reserve the right to further use data, which is permitted by law and about which we inform you in this statement.
Automated decision-making - Ai:
There is no automated decision-making.
Changes to our privacy statement:
Our privacy statement was last updated on 17 October 2025. We reserve the right to unilaterally amend or modify this privacy statement by changing this page.
You are therefore advised to check this page regularly. When there is a material change in our privacy statement, a clear notification will follow via our website.